✨︎If you did not purchase the packing video, your package will usually be shipped within 5-8 days.
✨︎If you purchased the packing video, your package will usually be shipped within 8-10 days.

Under normal customs clearance, most of our packages are delivered within 15-20 days, with a significant portion arriving around day 17.
Delivery is faster to regions with efficient international transit, while remote or less accessible areas may require additional time.

After your order is shipped, our website will automatically send you an email containing the tracking number and a link to track your package.
For your security, please verify that the email is indeed from us before clicking any links, and avoid clicking on links from unknown sources!

If you have purchased the packing video service, it is typically posted within 10-15 days after your order is placed.
Please note that the video is published after your parcel has been shipped, as the production process requires time. Thank you for your understanding and patience!

Using the Chrome browser often resolves most payment issues. Paying directly through PayPal is also a more convenient and smoother method.

Please note that if you choose to pay with a credit or debit card, certain card types may not be fully compatible with PayPal (our payment processor), which can cause the transaction to fail. Trying a different card usually solves the problem.

Always protect your personal and financial information, and be vigilant against potential fraud. If you have any questions, please feel free to contact us!

When registering an account or placing an order, please double-check that your email address is correct, spelled without errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam or junk folder.

If you have confirmed all of the above but still have not received the email, please contact us via the "Contact Us" page or by sending an email directly to strangevv@hotmail.com.

Yes, ordering multiple Lucky Spoons may result in duplicates. To avoid this, please list the types of items you already own in your order notes, and we will do our utmost to prevent sending you repeats.